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All Craghoppers clothing comes with a Guarantee For Life

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Contact Us

Phone: 0844 811 1022
Monday - Friday 8am - 8pm
Saturday - Sunday 10am - 4pm

Email: Online Form

Write To Us:
Craghoppers Ltd | Basecamp | Mercury Way | Urmston | Manchester | UK | M41 7RR

We would always hope that you're pleased with any purchase you've made from Craghoppers. However, if there is something you are not happy with please get in touch with the team in Craghoppers customer service so that we can try to help you.

Please contact us straight away

In the first instance please call or email with any problem you may have as soon as possible. The team will always try to sort out any issue for you via email or telephone and will try to reach a happy conclusion.

Phone: 0844 811 1022. Our customer service team are available to take your call Monday to Friday 8:00am - 8:00pm and are also here to help Saturday and Sunday 10:00am - 4:00pm.
*please note we do occasionally record our calls for training purposes only.

Email: Please complete our online form to send an email to our customer service team.

Write to us: Craghoppers Ltd, Basecamp, Mercury Way, Urmston, Manchester, UK, M41 7RR.

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

headofcustomerservices@craghoppers.com

  • Head of Customer Service
  • Craghoppers Ltd
  • Basecamp, Mercury way
  • Urmston
  • Manchester M41 7RR

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link