Technical & Order Issues


At Craghoppers, we're committed to making your online experience with us as seamless as possible, utilising the latest technologies.

In order to get the most out of our site, we recommend using the most up-to-date browser ensuring the best performance and improved security. Using an older browser may lead to a sub-optimal experience and some features may not work as intended.

If you are trying to log in and can see an error message that says 'the account sign-in was incorrect' please try the following:

Make sure you are using the same email address and password you registered with. If you have signed up to our mailing list only, you will still need to register an account with us before you can log in.

If you can't remember your password, click on the 'forgotten password' link on the sign in page - we will then send you an email with a link that will allow you to create a new password for your account.

If you need to reset your password, click the link 'forgotten your password' on the log in page. Please then enter the email address you registered with and we will email a link for you to create a new password.

If any of your details need updating, you can do this easily from My Account.

Step 1 Log into your account and then click the person icon in the top right corner of the page.
Step 2 Click 'My Profile' and from here you can update:

Account Information - such as name, email address and marketing preferences.
Address Book - your delivery address and contact telephone number.

When you visit our site on your mobile device, our mobile site should load automatically. If this doesn't happen and you can still see our desktop site, please follow these steps:

Step 1 - Delete your browser cache and cookies.

Safari / iPhone - To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

Android / Chrome - On your Android phone or tablet, open the Chrome app,
At the top right, tap More.
Tap History. Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to ""Cookies and site data"" and ""Cached images and files,"" check the boxes. Tap Clear data.

Step 2 - Make sure your operating system (Windows, Android, Linux) is fully up to date and that you are using the latest version.

No, you can place an order with us as a guest customer, however creating an account simple to do and allows you to order easily without having to fill in your details every time you shop with us.

We're sorry you’re thinking of leaving us, we would hate to lose you as a customer and would love to know if there's anything we can do to change your mind.

In order for us to delete your account, please contact us by clicking the link below.

Click here for our contact us page.