Arrange a return

Arrange a Return

Reason for return?

Changed my mind

Faulty Item

Where was the item purchased?

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Online

Store

When was the item purchased?

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Less than 30 days ago

More than 30 days ago

Collection or Drop Off

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Drop the parcel off at a nearby location at your convenience.

Process Of Return

  1. Fill out the returns section on the front of your delivery note. If you no longer have your delivery note, please include a covering letter containing your name, order reference and details of return.
  2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
  3. Arrange collection from your home or drop off your parcel at a nearby Evri location.
Click here to arrange your return

Returns period has ended

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Any unwanted Christmas gifts ordered between the 18th of October and the 25th of December can be returned up until the 30th of January. Our standard 30-day return policy applies for any gifts purchased from the 26th of December.

If you have purchased your order within this time frame, please click here.

If your order was placed outside of this timeframe, we are unable to arrange an exchange as the returns period has ended.

When was the item purchased?

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Less than 30 days

More than 30 days

Please visit a store

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Please visit one of stores with your receipt or proof of purchase/bank statement to arrange your refund.

Returns period has ended

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Unfortunately the returns period has ended for unwanted items.

Where did you purchase the item?

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Online

In Store

Contact Us

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We are sorry to hear there's a problem with your product. Please contact us so we can assist with the return of the item.

When was the item purchased?

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In the last 12 months

More than 12 months ago

Please visit a store

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Please visit one of stores with your receipt or proof of purchase/bank statement to arrange your refund.

Contact Us

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We are sorry to hear there's a problem with your product. Please contact us so we can assist with the return of the item.

Yes! You can arrange a free of charge Evri ParcelShop drop-off or home collection. Please click here and follow the instructions.

Simply complete the returns form included in your parcel* then click here and follow the instructions. If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

Simply complete the returns form included in your parcel* then click here and follow the instructions. If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

We're sorry if you have received a faulty item - please contact us to arrange a full refund.

If your item was discounted using a promo code, you will be refunded the price paid after discount for that specific product.

You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed. If you have not received your refund after 14 days of returning your item, please contact us.

For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days.
For Klarna payments, your Klarna account will be adjusted to reflect the cancelled item within 5 working days.

If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to any of our stores with your receipt or proof of purchase within 30 days.

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

Please click here to notify us and fill in all relevant details

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you a refund as long as your returned product meets our terms and conditions. Please complete the returns form included in your parcel - if you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

Exceptions:

  • Products you received over 30 days ago
  • Products that have been opened or unsealed (other than where necessary to inspect)
  • Products without original packaging or labels

Products that cannot be returned for hygiene reasons:

  • Swimwear
  • Lingerie, briefs and stick-on bras
  • Personal care products

Exchanges

If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to any of our stores with your receipt or proof of purchase within 30 days.

Returning your full order:

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

You need to notify us within the 14 day cancellation period via written communication to comply. We accept email communication as notification

Please use this form to notify us and fill in all relevant details:

You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed.

If you have not received your refund after 14 days of returning your item, please contact us.

Stock cancellations:

During busy periods certain items might sell out before our systems have caught up. If this has happened, we will notify you of any cancellations within 3 working days of placing your order.

For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days.

If paying by PayPal, a refund will be processed for the cancelled item within 48 hours.

For Klarna payments, your Klarna account will be adjusted to reflect the cancelled item within 5 working days.