Returns Policy
Returns Information
You can return any unworn items (in their original condition) within 30 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items.
The refund will be issued to your original payment method within 14 days of being dropped off or posted and we will send you an email once it has processed.
The refund will be issued to your original payment method within 14 days of being dropped off or posted and we will send you an email once it has processed.
Store Purchases
You can return or exchange unwanted items up to 30 days after purchase. If bought from one of our Craghoppers hightstreet store, it can be returned to any of our other highstreet locations.
For items bought at one of our third party retailers or concessions, please return the place of purchase.
Please note that our warehouse we can only accept the direct return of orders placed on this website.
For items bought at one of our third party retailers or concessions, please return the place of purchase.
Please note that our warehouse we can only accept the direct return of orders placed on this website.
Exchanges
If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to any of our stores with your receipt or proof of purchase within 30 days.
At Craghoppers, we are so proud of the quality of our garments; we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item. We do not offer monetary refunds for items that are bought from a stockist.
Our dedicated Customer Service team will arrange for the item to be replaced for a like item. If you have an item and we do not have the same in stock we will replace with what we consider a ‘like for like’ replacement from the current season.
Our dedicated Customer Service team will arrange for the item to be replaced for a like item. If you have an item and we do not have the same in stock we will replace with what we consider a ‘like for like’ replacement from the current season.
At Craghoppers, we are so proud of the quality of our garments; we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item. We do not offer monetary refunds for items that are bought from a stockist.
If you have purchased your item from a third party retailer the guarantee is with them for the first 12 months and a proof of purchase needs to be provided so that they can offer an appropriate solution. The Guarantee for Life does not cover abnormal wear and tear, misuse or accidental damage (go easy taunting that pride of lions). We will request photos of the item to assess prior to any decision being made regarding our life time guarantee.
Please note: Our Luggage and Footwear collections are covered by the following warranties:
Luggage: 5 Years from date of purchase: You will require proof of purchase and assessment from the dedicated customer service team. Footwear: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team. Walking Poles: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.
If you have purchased your item from a third party retailer the guarantee is with them for the first 12 months and a proof of purchase needs to be provided so that they can offer an appropriate solution. The Guarantee for Life does not cover abnormal wear and tear, misuse or accidental damage (go easy taunting that pride of lions). We will request photos of the item to assess prior to any decision being made regarding our life time guarantee.
Please note: Our Luggage and Footwear collections are covered by the following warranties:
Luggage: 5 Years from date of purchase: You will require proof of purchase and assessment from the dedicated customer service team. Footwear: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team. Walking Poles: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.
- Products you received over 30 days ago
- Products that have been opened or are unsealed (other than where necessary to inspect)
- Products without original packaging or labels
Products that cannot be returned for hygiene reasons:
- Swimwear (if hygiene seal has been removed)
- Lingerie, briefs and stick-on bras (if hygiene seal has been removed) - Personal care products
- Products that have been opened or are unsealed (other than where necessary to inspect)
- Products without original packaging or labels
Products that cannot be returned for hygiene reasons:
- Swimwear (if hygiene seal has been removed)
- Lingerie, briefs and stick-on bras (if hygiene seal has been removed) - Personal care products