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You can view and track your order by logging into your account. We will also email you with your tracking link upon despatch. If you have not heard from us within 48 hours of placing your order, please contact us.

If your delivery has been attempted by one of our couriers, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

Delivery to one of our stores is free of charge and can be selected at checkout. Please select the Click and Collect option and simply enter your postcode to find your nearest store.

As we aim to despatch your parcel as quickly as possible we are unfortunately unable to cancel or amend your order once it has been placed. For more help on how to return an unwanted order, please see how to Arrange a Return or contact us.

If you have any problem with a delivery or require the tracking information, please contact us.

If there are any items missing from your parcel and you have not received an email to inform you of a stock cancellation, please contact us.

Please select an option below

As we aim to despatch your parcel as quickly as possible we are unfortunately unable to cancel or amend your order once it has been placed.

For more help on how to return an unwanted order, please see how to Arrange a Return or contact us.

To track your order, please use the courier tracking link included in the email sent to you upon despatch.

If you have ordered an item that is out of stock, how will you know?

If an item is out of stock, you will receive a notification to the email address provided at checkout.

Why do we allow orders on out of stock items?

Unfortunately, during busy periods certain items online may have gone out of stock before our systems have caught up. If this has happened, we will notify you within 3 working days and advise you of an approximate delivery date for when the item will come back into stock.

Card payments - your card will not be charged for the cancelled item and any pending funds released within 10 working days.

PayPal payments - a refund will be processed for the cancelled item.