SHIPPING
SHIPPING CHARGES
Orders will be shipped at a $12.00 flat rate shipping charge. If your order is $100 or over shipping at basket will be free of charge. All items are shipped directly from our USA warehouse and will be with you within 7-9 business days from receipt of order.

CAN I TRACK MY ORDER?
We offer fully tracked delivery and you will receive a link and email after your order is despatched so you can see the progress of the delivery with UPS
* Important we are unable to deliver to PO boxes and APO addresses. If you enter these details we may still submit your order however we will not be able to deliver to these type of addresses due to our fully tracked service provider not accepting this type of order.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If you have not received your order within 14 days, please contact us.

CAN MY PURCHASES BE DELIVERED TO MY WORK ADDRESS?
Yes, however when entering credit/debit card details, please ensure that the address you quote is the same as that held by your bank to avoid any delays in processing your order. You will be prompted to confirm a delivery address later through the checkout process.

THE WEBSITE ISN'T RECOGNIZING MY ZIP CODE
All online orders require a valid zip code, please call the Customer Services Team if the website is not recognizing your zip code and one of our customer service agents will be happy to process your order for you.

SALES TAX
The amount of sales tax to be charged can depend upon many factors including the value and type of item purchased and the shipping destination. Craghoppers LLC. is not required, and does not collect, sales or use tax in states . Your purchase is subject to state use tax unless it is specifically exempt from taxation and is not exempt merely because it is made over the internet or by catalogue. US States including South Carolina, South Dakota, Vermont and Kentucky require each purchaser to report any purchase that was not taxed, and pay tax on this purchase on the state’s use tax form, which is available on the relevant Department of Revenue website.

ORDERING OUTSIDE OF USA
We cannot accept any orders on this website with a billing or delivery address outside of mainland USA. If you would like to place an order to be delivered outside of mainland USA please contact our Customer Services Team on 1-866-928-7512