If you’d like to get in touch via email please fill out the following form or by using the email address below and a member of the customer service team will be in touch.

We will aim to respond to your query within 24 hours.

Opening Hours

  • Mon - Fri: 08:00 - 20:00 GMT
  • Sat - Sun: 10:00 - 16:00 GMT

Reason for contact

Please complete our online form to send an email to our customer service


  • Craghoppers Ltd
  • Basecamp, Mercury Way
  • Urmston, Manchester
  • United Kingdom
  • M41 7RR

If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please fill out the form below

If after following our internal procedure you still feel that we have not satisfactorily resolved your query, you can raise this with the European Commission here.

If you have a press enquiry our PR team will be happy to help. Please contact them at press@craghoppers.com.