We would always hope that you're pleased with any purchase you've made from Craghoppers. However, if there is something you are not happy with please get in touch with the team in Craghoppers customer service so that we can try to help you.
Please contact us straight away
In the first instance please email with any problem you may have as soon as possible. The team will always try to sort out any issue for you via email or telephone and will work to reach a happy conclusion.
Email: Please complete our online form below to send an email to our customer service team.
Write to us: Craghoppers Ltd, Basecamp, Mercury Way, Urmston, Manchester, UK, M41 7RR.
Escalating the complaint
If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:
- Head of Customer Service
- Craghoppers Ltd
- Basecamp, Mercury way
- Manchester M41 7RR
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link