You can view and track your order by logging into your account. We will also email you with your tracking link upon despatch. If you have not heard from us within 48 hours of placing your order, please contact us.

If your delivery has been attempted by one of our couriers, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

Yes! We can deliver to PO Box addresses.

As we aim to despatch your parcel as quickly as possible we are unfortunately unable to cancel or amend your order once it has been placed. For more help on how to return an unwanted order, please see how to Arrange a Return or contact us.

If you have any problem with a delivery or require the tracking information, please contact us.

If there are any items missing from your parcel and you have not received an email to inform you of a stock cancellation, please contact us.

We offer a flat rate of $7 for returns. You can start your return on our portal by clicking here.

If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

We're sorry if you have received a faulty item - please contact us to arrange a full refund.

If your item was discounted using a promo code, you will be refunded the price paid after discount for that specific product.

You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed. If you have not received your refund after 14 days of returning your item, please contact us.

For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days.If paying by PayPal, a refund will be processed for the cancelled item within 48 hours.

If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to any of our stores with your receipt or proof of purchase within 30 days.

We accept returns on all purchases made on our website or by telephone. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original labels and packaging, including proof of purchase within 30 days.

You can use our online portal to start your return by clicking here.

Please note at this time we can only accept returns of products purchased via the website. If you have purchased goods through one of our stores, please arrange your return with them directly. We also cannot accept online returns in stores at this time.

We accept Visa, MasterCard and PayPal. Payment will only be taken once your order has been dispatched if using a debit or credit card.

If you have a promotional discount code this will need to be entered in the basket page just prior to check out. If you have forgotten to enter your promotional code please contact us using the live chat facility and a member of the team will assist. Discounts may exclude sale items when stated. Cannot be used with express PayPal checkout.

If you are having trouble getting the discount to apply to your basket total, make sure you’ve input the correct code, taking note of upper and lower case characters.

Some of our promotional codes can only be used on applicable items, so please double check the T&C's. Discount codes need to be added to basket for discount to apply. Only one discount code can be used at one time and they can not be used in conjunction with multi-buys. If you are still unable to apply your code, contact us.

If your item was discounted using a promo code, you will be refunded the price paid after discount for that specific product.

If any of our products are more expensive online than in one of our Craghoppers stores, please get in touch to discuss a price match with our team.

At Craghoppers, we are so proud of the quality of our garments; we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item. We do not offer monetary refunds for items that are bought from a stockist.

Our dedicated Customer Service team will arrange for the item to be replaced for a like item. If you have an item and we do not have the same in stock we will replace with what we consider a ‘like for like’ replacement from the current season.

If you have purchased your item from a third party retailer the guarantee is with them for the first 12 months and a proof of purchase needs to be provided so that they can offer an appropriate solution. The Guarantee for Life does not cover abnormal wear and tear, misuse or accidental damage (go easy taunting that pride of lions). We will request photos of the item to assess prior to any decision being made regarding our life time guarantee.

Please note our Luggage and Footwear collections are covered by the following warranties:

  • Luggage: 5 Years from date of purchase: You will require proof of purchase and assessment from the dedicated customer service team.
  • Footwear: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.
  • Walking Poles: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.

Our footwear range has a standard fitting but if you need any advice with sizing, please contact us.

If any of our products are more expensive online than in one of our Craghoppers stores, please get in touch to discuss a price match with our team.

All of our products have a link to our size guide to help you choose the perfect size. You can also click here for more information on sizes and types of garment fit.

As a British heritage brand, Craghoppers tends to run slighter smaller than other American outdoor brands.

Craghoppers makes Insect Shield® clothing BECAUSE BUGS SUCK. Insect Shield® is a technology used on Craghoppers adventure apparel to deter harmful insects such as mosquitoes and ticks.

In the U.K., the line of Craghoppers clothing with bug deterring technology is called NosiLife. In the US, we adapt NosiLife clothing with US-approved Insect Shield® technology. This technology uses an FDA-approved natural insecticide called Permethrin that is extracted from the chrysanthemum flower. The chrysanthemum extract is then chemically applied to our apparel. The result is a tested, proven and safe bug defence alternative that effectively lasts the lifetime of the garment.

In short, Insect Shield®...

  • Deters harmful insects with a natural and FDA-approved insecticide that comes from a flower
  • Is family friendly and pet safe
  • Lasts the lifetime of the garment
  • Is odorless
  • Is tested and proven by the FDA, CDC, WHO, AAFP, NIOSH, and with our own rigorous testing

One bite is all it takes to contract a serious insect-transmitted disease. That’s why we have Insect Shield® technology built-in to our essential outdoor adventure clothing for long-lasting bug protection. Insect Shield® has been tested and proved to be effective against deterring mosquitoes, ticks, ants, flies, chiggers, and midges. Learn more here.

Insect Shield® is made from a natural insecticide called Permethrin that originates from the chrysanthemum flower. Permethrin was approved by the FDA in 1977 as a natural insecticide. Permethrin is dipped using a chemical application process to Craghoppers clothing, which already features fabrics with a tighter weave that makes it difficult for insects to protrude. This double shield is what makes up Craghoppers Insect Shield® adventure clothing.

Yes! Watch this video to see how Insect Shield truly is effective in deterring harmful insects. Shop our men’s insect shield, women’s insect shield, and kids insect shield clothing.

Our SolarShield fabric technology provides select styles with UPF 40+ protection from harmful UV rays. Sun-protection is given by a combination of 3 things, the density of the fabric construction, the type of yarns used and its colour.

Select styles are made with our AquaDry technology which is a combination of waterproof and breathable coating and fabrics for a guaranteed level of protection and comfort. The outer face is treated with a DWR (Durable Water Repellent) finish to help keep the outer fabric drier for longer.

Our warmth rating system is designed to explain the insulating properties of our men’s insulated jackets and women’s insulated jackets, when worn as part of a technical layering system. The ratings range from 1 (regular) to 3 (optimum for extreme conditions) and can be viewed here.

Craghoppers is a UK-based brand that is part of the Regatta Great Outdoor group. The main headquarters is in Manchester, UK, and the U.S. headquarters is nestled in Newmarket, NH.

Craghoppers clothing is sustainably made and responsibly sourced. Craghoppers outdoor clothing is designed in the U.K. and proud to be active members of the Ethical Trade Initiative (ETI) since 2012. This means that we ensure all Craghoppers clothing, factories, and workers are covered by the ETI Base Code set by the International Labor Organization. We have inspected over 122 factories in 9 countries, set up worker’s participation committees in key factories, and reached over 14,000 workers with Health & Safety tools. You can learn more about our product traceability and responsible sourcing here.

We realize that to take control of our products and supply chain we must understand where our product comes from. We have therefore mapped out our major material and component supply chains for full visibility. Craghoppers products are sourced responsibly and sustainably from Bangladesh, Burma, China, Taiwan, Hong Kong, Cambodia, and Vietnam.

As Craghoppers grows in the USA, we are excited to be building out several brick and mortar stores. You can visit Craghoppers stores in North Conway, NH and Merrimack, NH. You can also find Craghoppers gear in our sister stores Regatta Great Outdoors, which can be found here.

A British Heritage brand is a company that has been around for decades and taps into British history and culture for differentiated styling and technology. Craghoppers is a British Heritage adventure brand, bringing timeless style to epic and everyday adventures.

Craghoppers is a British Heritage brand established in 1965 that specializes in carefully crafting outdoor clothing for adventures near and far. Protection is the new norm and Craghoppers has been offering more protection than you need until you need it since 1965. With a focus on sustainability and eco-friendly clothing, Craghoppers utilizes technology such as bug-deterrent Insect Shield, waterproof AquaDry and GoreTex, SolarShield UPF protection and more. Shop Mens Outdoor Clothing | Shop Womens Outdoor Clothing | Shop Kids Outdoor Clothing

Craghoppers is owned by the Regatta Great Outdoors Group. The three brands in the USA that are under the RGO umbrella are Craghoppers (specialty adventure clothing), Regatta Great Outdoors (everyday adventure clothing), and Dare2B (European-style ski and sportswear).