RETURNS
NOT A QUIBBLE IN SIGHT

At Craghoppers we offer a 100% guarantee. Simply, if you are in any way dissatisfied with the goods you have ordered for any reason, we will exchange them or give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 28 days.


Extended Christmas returns policy

Our extended Christmas returns policy is valid from 10th November 2017. This means that you can now return online purchases up until 13th January 2018.

Our returns address is:
Craghoppers C/O Port Logistics,
3711 142nd Avenue E,
Sumner,
Washington,
WA 98390.


Please Note:
Returns take up to 14 days to process.

RETURNING FAULTY ITEMS
If you experience a fault with one of our products please contact the Customer Services Team either by telephone or via e mail prior to returning the item. if you do not contact us directly we will be unable to refund any return costs for you.