Returns Information


Lifetime guarantee

At Craghoppers we offer a 100% lifetime guarantee. If you are in any way dissatisfied with the items you have ordered, we will help you straight away with an exchange or refund provided the gear is unused with original labels and packaging, including proof of purchase within 28 days.

Using your SO Ref # from your packing slip or the Order # from your confirmation email...

Click here to start a return.

Please Note:
Returns take up to 14 days to process.


If your Craghoppers product is damaged or you are experiencing issues, please contact Customer Services.