Returns Information


Lifetime guarantee

At Craghoppers we offer a 100% guarantee. If you are in any way dissatisfied with the items you have ordered, we will exchange them or give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 28 days.

Click here to start a return. Please Note:
Returns take up to 14 days to process.


If you experience a fault with one of our products please contact the Customer Services Team either by telephone or via e mail prior to returning the item. if you do not contact us directly we will be unable to refund any return costs for you.