Our Customer Service Team is here to help and available to chat to 7 days a week during the below hours:

  • 10:00 - 18:00 Monday - Friday
  • 10:00 - 16:00 Saturday - Sunday

To talk to a member of our customer services team online, click below. All of our agents are currently busy, we will respond as soon as possible.

Chat is currently closed - to leave a message please click below.

If you’d like to get in touch via email please fill out the following form and a member of the customer service team will be in touch.

We appreciate your enquiries are important and we will respond to you within 48 hours.


  • Craghoppers Ltd
  • Basecamp, Mercury Way
  • Urmston, Manchester
  • United Kingdom
  • M41 7RR

To request a call back, please complete the below form and a member of the customer service team will call you within the next 2-4 hours, during our opening times:

  • Mon - Fri: 08:00 - 20:00
  • Sat - Sun: 9:00 - 18:00

If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please fill out the form below.

If after following our internal procedure you still feel that we have not satisfactorily resolved your query, you can raise this with the European Commission here.

If you have a press enquiry our PR Team will be happy to help. Please contact them at press@craghoppers.com.