INFORMATION ABOUT OUR USE OF COOKIES

Our website (our "site") is operated by Craghoppers Ltd (company number 03057810) ("we", "us", "our"). The site uses cookies to distinguish you from other users and this helps us to provide you with a good experience when you browse our site and also to improve our site. By continuing to browse the site, you are agreeing to our use of non-privacy intrusive cookies (e.g. the strictly necessary cookies, as described below).

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. We use cookies to compile visitor statistics such as how many people have visited our site, how they reached our site, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. This information will be used by us and third parties to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose but only if you consent to such sharing.
  • Social Website Cookies. So you can easily "Like" or share our content, we have included sharing buttons on our site for certain social media sites such as Facebook and Twitter. These cookies are set by the third party social media sites to which they relate, including:
    • Facebook
    • Google+
    • Twitter
    • Pinterest
    The privacy implications vary from social media site to social media site and will be dependent on the privacy settings you have chosen on these sites. Please refer to the social media site's privacy and cookies policy for more information.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

STANDARD

COOKIE NAME COOKIE DESCRIPTION
CART The association with the customer's shopping cart.
CATEGORY_INFO Stores the category info on the page to load pages faster.
COMPARE The items in the customer's Compare Products list.
CUSTOMER An encrypted version of the shopper's customer ID.
CUSTOMER_AUTH Indicates if the customer are currently logged in to the store.
CUSTOMER_INFO An encrypted version of the shopper's customer group.
EXTERNAL_NO_CACHE Indicates if caching is disabled or enabled.
FRONTEND The customer's session ID.
GUEST-VIEW Determines if guests can edit their orders.
LAST_CATEGORY The last category visited by the shopper.
LAST_PRODUCT The most recent product viewed by the shopper.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates if the cache can be used to store information.
PERSISTENT_SHOPPING_CART A link to information about the shopper's cart and viewing history.
RECENTLYCOMPARED Items recently compared b the shopper.
STF Information on products the shopper has emailed to friends.
STORE The store view or language chosen by the shopper.
USER_ALLOWED_SAVE_COOKIE Indicates if the shopper allows cookies to be saved.
VIEWED_PRODUCT_IDS The products recently viewed by the shopper.
WISHLIST An encrypted list of products added to the shopper's wishlist.
WISHLIST_CNT The number of items in the shopper's wishlist

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can find more information about the third party cookies we use and the purposes for which we use them in the table below:

GOOGLE ANALYTICS

COOKIE NAME COOKIE DESCRIPTION DOMAIN MORE INFORMATION
_utma Identifies shoppers and sessions. GOOGLE ANALYTICS https://www.google.com/settings/ads?hl=en
_utmb Determines new sessions/visits
_utmc Determines if the shopper is in a new session/visit.
_utmz Saves the traffic source or campaign that explains how the shopper reached your site.

THIRD PARTY COOKIES

COOKIE NAME COOKIE DESCRIPTION DOMAIN MORE INFORMATION
anj, icu, sess, uuid2 These cookies help us to serve you more relevant ads. ADNXS https://www.appnexus.com/en/company/platform-privacy-policy
bId These cookies are used to anonymously record that a user has clicked on an Affiliate Window link that referred the user to the Craghoppers site. AFFILIATE WINDOW http://www.affiliatewindow.com/uk
c, tuuid, tuuid_lu These cookies help us to serve you more relevant ads. BIDSWITCH http://www.youronlinechoices.com/uk/your-ad-choices
MUID, MUIDB These cookies allow us to build lists of users who have searched for certain terms and clicked on results using their search engines, so that we can target our advertising more effectively on Bing. BING http://choice.microsoft.com/en-GB/opt-out
DSID, IDE These cookies can tell Doubleclick how many times you have seen an ad and, for example, whether you need to see the UK or US version. It cannot find out any personal information about you. DOUBLECLICK https://www.google.com/settings/ads?hl=en
fr These cookies allow us to show you relevant ads when using Facebook. FACEBOOK https://en-gb.facebook.com/policies/cookies/
ans3, check, dbm1, id, r These cookies help us to serve you more relevant ads. GO FLX https://go.flx1.com/opt-out
_hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjDoneTestersWidgets, _hjMinimizedTestersWidgets, _hjIncludedInSample These cookies allow to see how customers are interacting with our website to help improve the customer journey. HOTJAR https://www.hotjar.com/legal/policies/cookie-information
rmuid These cookies allow us to display your product size across site so you don't have to input your data twice. LINKSYNERGY https://fits.me/privacy-policy/
HRL8, mt_misc, mt_mop, uuid, uuidc These cookies help us improve your journey across devices MATHTAG http://www.mediamath.com/ad-choices-opt-out/
__cfduid This cookie helps us to identify online fraud MAXMIND https://www.maxmind.com/en/privacy_policy
  These cookies allow us to offer you a unique offer upon order confirmation. MENTION ME https://mention-me.com/help/privacy_policy_s
redeye redeye These cookies are used to recognise repeat visitors to the site and record specific browsing information (e.g. how you arrive, pages you view, options you select, information you enter and paths you take). RED EYE https://www.redeye.com/legal/cookie-policy
eud, euds, rud, ruds, smd These cookies help us to improve the performance of our site. RFIHUB https://www.sizmek.com/privacy-policy/optedout/#options
audience This cookie helps us optimise our video ads. SPOTXCHANGE http://www.youronlinechoices.com/uk/your-ad-choices
cm2, cm4 ,ouuid ,ouuid_lu These cookies are used for the purpose of serving retargeting adverts to users. VE INTERACTIVE http://www.youronlinechoices.com/uk/your-ad-choices
__cfduid These cookies allow us to offer help/ advice to customers live on site. ZOPIM https://www.zendesk.com/company/customers-partners/cookie-policy/

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. For instance, our site, like most websites, includes functionality provided by third parties. A common example is an embedded video powered by YouTube. Disabling all cookies may mean you cannot access the functions offered by these third parties.

Except for essential cookies, all cookies will expire after 30 days.

MANAGING COOKIES

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

HOW TO CHECK COOKIES ARE ENABLED FOR PCS

GOOGLE CHROME

Click on 'Tools' at the top of your browser window and select Options
Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
Now select 'Allow local data to be set'

MICROSOFT INTERNET EXPLORER 10.0, 11.0

Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies

MOZILLA FIREFOX

Click on 'Tools' at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select 'allow sites to set cookies'

SAFARI

Click on the Cog icon at the top of your browser window and select the 'Preferences' option
Click on 'Security', check the option that says 'Block third-party and advertising cookies'
Click 'Save'

HOW TO CHECK COOKIES ARE ENABLED FOR MACS

MICROSOFT INTERNET EXPLORER ON OSX

Click on 'Explorer' at the top of your browser window and select 'Preferences' options
Scroll down until you see 'Cookies' under Receiving Files
Select the 'Never Ask' option

SAFARI ON OSX

Click on 'Safari' at the top of your browser window and select the 'Preferences' option
Click on 'Security' then 'Accept cookies'
Select the 'Only from site you navigate to'

MOZILLA AND NETSCAPE ON OSX

Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
Scroll down until you see cookies under 'Privacy & Security'
Select 'Enable cookies for the originating web site only'

OPERA

Click on 'Menu' at the top of your browser window and select 'Settings'
Then select 'Preferences', select the 'Advanced' tab
Then select 'Accept cookies' option

ALL OTHER BROWSERS

Please consult your documentation or online help files.

MORE INFORMATION

More information about cookies, including how to block them or delete them, can be found at http://www.aboutcookies.org/

If you have any further questions, comments or requests regarding our cookies policy or how we use cookies on our site, then you can contact us by email at customerservices@craghoppers.com.

CHANGES TO THIS COOKIES POLICY

Any changes to this cookies policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this cookies policy.

This policy was last reviewed and updated: 8th May 2018.