Terms and conditions

Version 2024

In this policy, the terms "we", "our", and "us" are used to refer to Craghoppers Ltd, Company Number 03057810, Basecamp, Mercury Way, Dumplington, Urmston, Manchester M41 7RR


Access to and use of this site (craghoppers.com) is provided by Craghoppers Ltd subject to the following terms:

  • By using craghoppers.com you agree to be legally bound by these terms, which shall take effect immediately on your first use of craghoppers.com. If you do not agree to be legally bound by all the following terms, please do not access and/or use craghoppers.com.
  • Craghoppers Ltd may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Craghoppers Ltd. Your continued use of craghoppers.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.


  • You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use craghoppers.com content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any craghoppers.com content except for your own personal, non-commercial use. Any other use of craghoppers.com content requires the prior written permission of Craghoppers Ltd.
  • You agree to use craghoppers.com only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of craghoppers.com. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within craghoppers.com.


  • craghoppers.com content, including the information, names, image, pictures, logos and icons regarding or relating to Craghoppers Ltd, its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, noninfringement, compatibility, security and accuracy.
  • Under no circumstances will Craghoppers Ltd be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise) :(a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of craghoppers.com regardless of the form of action.
  • Craghoppers Ltd does not warrant that functions contained in craghoppers.com content will be uninterrupted or error free, that defects will be corrected, or that craghoppers.com or the server that makes it available are free of viruses or bugs.
  • Ownership of an item will not pass to you until we have delivered it to you, either directly or by leaving it in a safe place or with another person.


Every care has been taken to ensure that product descriptions and specifications on our website are correct. Whilst the colour replication and images are a good representation, slight variations from actual product may occur.


The names, image and logos identifying Craghoppers Ltd or third parties and their products and services are subject to copyright, design rights and trademarks of Craghoppers Ltd and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Craghoppers Ltd or any other third party.

Copyright All rights, including copyright and database rights, in craghoppers.com and its contents, are owned by or licensed to Craghoppers Ltd, or otherwise used by Craghoppers Ltd as permitted by applicable law. In accessing craghoppers.com, you agree that you will access the contents solely for your own private use but not for any commercial or public use. You can download and use the service on a single CPU at a time and you can print out a single hard copy of any part of the content on craghoppers.com for your personal use. Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, retransmit, broadcast, modify, or show in public any part of craghoppers.com without the prior written permission of Craghoppers Ltd or in accordance with the Copyright, Designs and Patents Act 1988 and any successor legislation.


Offers and promotions on the website are subject to availability and we may change or withdraw them at any time and without prior notice. Nothing shall oblige us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.


Where you are invited to submit any contribution to craghoppers.com (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant Craghoppers Ltd a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in Craghoppers Ltd.’s Privacy Policy. If you do not want to grant to Craghoppers Ltd the rights set out above, please do not submit your contribution to craghoppers.com.

Further to paragraph 9, by submitting your contribution to craghoppers.com, you:

  • warrant that your contribution;
  • is your own original work and that you have the right to make it available to Craghoppers Ltd for all the purposes specified above;
  • is not defamatory; and
  • does not infringe any law; and
  • indemnify Craghoppers Ltd against all legal fees, damages and other expenses that may be incurred by Craghoppers Ltd as a result of your breach of the above warranty; and
  • waive any moral rights in your contribution for the purposes of its submission to and publication on craghoppers.com and the purposes specified above.


You agree to use craghoppers.com Communities (including Message Boards) in accordance with the following Community Rules. These apply across all craghoppers.com community sites and services.


  • Contributions must be civil and tasteful.
  • Disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.
  • No unlawful or objectionable content, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
  • If you use multiple logins for the purpose of disrupting the community or annoying other users, you may have action taken against your accounts.
  • Be patient: users of all ages and abilities may be taking part in the relevant craghoppers.com Community.
  • No spamming or off-topic material we don't allow the submission of the same or very similar contributions many times. Please don't resubmit your contribution to more than one discussion or contribute off-topic material in subject-specific areas.
  • No advertising.
  • Contributions containing languages other than English may be removed unless allowed in the relevant local house rules.
  • No impersonation
  • No inappropriate (e.g. vulgar, offensive etc) user names
  • You may not refer to specific URLs (web site addresses) unless allowed under the relevant local house rules. If you know of a worthy website relevant to the discussion topic, please inform the host of the Community area.
  • Deliberate misuse of the complaints facility is not permitted. If you persist in doing this action may be taken against your account.


We advise that you never reveal any personal information about yourself or anyone else (for example: telephone number, home address or email address), and please do not include postal addresses of any kind. If you have a helpful address to share, inform the host of the relevant Community area using the 'Contact Us' link, and they will promote it if they see fit.


You may not submit any defamatory or illegal material of any nature in craghoppers.com Communities. This includes text, graphics, video, programs or audio. Contributing material with the intention of committing or promoting an illegal act is strictly prohibited. You agree to only submit materials which are your own original work. You must not violate, plagiaries, or infringe the rights of third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights. The views expressed in craghoppers.com Community areas are those of members of the public and are not necessarily those of Craghoppers Ltd.


The Privacy policy available on our website and additional provisions in these Terms and Conditions govern the use of your personal data and our use of cookies.


Product(s) in the Online Store requires that you accept the privacy policy and the processing of personal data as described in said Privacy policy

We will take reasonable care to keep the details of your order and payment secure, but (in the absence of material negligence on our part) we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.


Please get a parent or guardians permission before taking part in any craghoppers.com discussion. Never reveal any personal information about yourself or anyone else (for example, telephone number, home address or email address)


Offers and promotions on the website are subject to availability and we may change or withdraw them at any time and without prior notice. Nothing shall oblige us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.

For current offer terms and conditions please click here.


If you fail to abide by these Community Rules (and/or any variations in the relevant local house rules) when taking part in a craghoppers.com Community service, you will be sent an email which informs you why your contribution has been failed or edited. This mail will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. This action may include your relevant account or accounts being placed into pre-moderation or a temporary or permanent suspension of your ability to participate in any or all of craghoppers.com Community areas. If you post or send offensive or inappropriate content anywhere on or to craghoppers.com Communities or otherwise engage in any disruptive behaviour on craghoppers.com, and Craghoppers Ltd considers such behaviour to be serious and/or repeated, Craghoppers Ltd may use whatever information that is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement/s. Craghoppers Ltd reserves the right to delete any contribution, or take action against any account, at any time, for any reason.


If there is any conflict between these terms and specific terms appearing elsewhere on craghoppers.com (including local house rules) then the latter shall prevail. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable. These terms shall be governed by and interpreted in accordance with the laws of England and Wales. Craghoppers Ltd, Basecamp, Mercury Way, Dumplington, Urmston, Manchester M41 7RR. Our Privacy policy explains in detail how and why we collect and use your personal information, including what we use it for, who we share it with and how long we keep it for. Our privacy policy also sets out the rights you have in respect of such personal information. Please read this properly before submitting any personal information.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later
  • Pay Later in 3

Further information and Klarna's user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.