In Store
If you purchased your item from an official Craghoppers high-street store, you can return to any of our official Regatta stores for a refund or exchange. Please bring along your proof of purchase and your refund will be processed within 14 days.
Please note that items purchased from one of our concession or 3rd party retailers must be returned to the place of purchase and cannot be returned to one of our Craghoppers stores.
If you purchased from our website, your order can be returned to any of our official Craghoppers or Regatta high-street stores. Please note items ordered directly from our website cannot be returned to any of our stockists, concession or 3rd party retailers.
Please note that items purchased from one of our concession or 3rd party retailers must be returned to the place of purchase and cannot be returned to one of our Craghoppers stores.
If you purchased from our website, your order can be returned to any of our official Craghoppers or Regatta high-street stores. Please note items ordered directly from our website cannot be returned to any of our stockists, concession or 3rd party retailers.
Step 1 For online order returns, place the item inside the parcel bag (or other suitable packaging) with the returns paperwork enclosed. Make sure the item is unused and in its original condition (including all labels and tags intact).
Step 2 Ensure you have your receipt, or proof of purchase. Please remember that items purchased from one of our concession or 3rd party retailers must be returned to the place of purchase and cannot be returned to one of our Regatta stores.
Step 3
Go to your nearest official Craghoppers high-street store with the item & proof of purchase for your refund. Find your nearest store here.
FAQs
Online orders can be returned to any of our official Craghoppers or Regatta high-street stores. Please note items ordered directly from our website cannot be returned to any of our stockists, concession or 3rd party retailers.
If you return your online order in-store, our team will assist in sending the items back to our warehouse. Once processed by our warehouse team, your refund will be issued within 14 days. Please note, refunds are not processed at the store for online orders.