< Customer Services

Contact us

With regret our response time is 4 working days for queries

If your purchase was made on our Irish website www.craghoppers.ie, your delivery address was to the Republic of Ireland, or if you paid in Euros please click here to contact us

Please note if you do not use the correct contact us form, it will take us longer to respond to your request.

Chat With Us

Look out for the ‘Chat with us’ icon in the bottom right of your browser to talk to a member of our customer service team.

Write To Us

Craghoppers Ltd
Basecamp, Mercury Way
Urmston, Manchester
United Kingdom
M41 7RR

Email Us

If you’d like to get in touch via email please fill out the following form and a member of the customer service team will be in touch.

We will respond to your email during the following hours:

Monday - Friday
08:00 - 20:00

Saturday - Sunday
10:00 - 16:00


If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please fill out the form below.

Online Dispute Resolution

If after following our internal procedure you still feel that we have not satisfactorily resolved your query, you can raise this with the European Commission here.

Press Enquiries

If you have a press enquiry our PR team will be happy to help, please contact Gill Russell at grussell@craghoppers.com.