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Please select an option below

Delivery to Ireland

For orders to Ireland, please visit www.craghoppers.com/ie/

Delivery in the EU

Delivery to:

We currently deliver to Belgium, Bulgaria, Croatia, Estonia, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Spain.

Please visit www.craghoppers.com/row/

Delivery to Germany/Austria

For orders to Germany/Austria, please visit www.craghoppers.com/de/

Delivery to the United States of America

For orders to the United States of America, please visit www.craghoppers.com/us/

A small number of orders placed in November and December have been affected by Royal Mail strikes. We will contact you if this affects your order. Our customer service team are dealing with a high number of queries related to Evri courier delays and will respond to your query as soon as possible. We are working to deliver as many delayed orders ahead of Christmas as possible.

If your delivery has been attempted by one of our couriers, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

Delivery to one of our stores is free of charge and can be selected at checkout. Please select the Click and Collect option and simply enter your postcode to find your nearest store.

As we aim to despatch your parcel as quickly as possible we are unfortunately unable to cancel or amend your order once it has been placed. For more help on how to return an unwanted order, please see how to Arrange a Return or contact us.

If you have any problem with a delivery or require the tracking information, please contact us.

If there are any items missing from your parcel and you have not received an email to inform you of a stock cancellation, please contact us.

Delivery to all of our stores is free of charge and can be selected at checkout. Please select the Click & Collect option and enter your postcode to find your nearest store.

We'll hold the parcel for 7 days. If the parcel is not collected we will cancel the order and process a full refund.

We will send you an email once your order is ready to collect from your chosen store.

Please check your junk/spam folder for any emails. If you were logged in when placing the order, please check your account's order history, make a note of your order reference and bring this along to the store. If ordered as a guest, please kindly contact us so we can assist with your order reference.

Delivery to store can take up to 5 working days. If you have not received a 'ready to collect' email after this time, please contact us.

Simply head to the till point in store and show your order confirmation email, or quote your order reference and postcode.

Of course! The parcel can be collected on your behalf as long as they can quote the order reference and billing address postcode.

You can collect your parcel as soon as you have received an email advising it is ready for collection. Please check our store opening times here.

Please visit the till point in stores and any staff member will be happy to help.

Absolutely not! Delivery to our stores is free of charge.

If the parcel is not collected we will cancel the order and process a full refund. You will receive an email to confirm once this has been done.

You can return to any of our stores free of charge. If you'd prefer to arrange an Evri drop-off or home collection, please click here.

You can place an order of any size and have it delivered to one of our stores.

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As we aim to despatch your parcel as quickly as possible we are unfortunately unable to cancel or amend your order once it has been placed.

For more help on how to return an unwanted order, please see how to Arrange a Return or contact us.

Courier tracking is available, however, due to network delays, it might take some time for information to update. You can find your order tracking link in your dispatch email.

If you have ordered an item that is out of stock, how will you know?

If an item is out of stock, you will receive a notification to the email address provided at checkout.

Why do we allow orders on out of stock items?

Unfortunately, during busy periods certain items online may have gone out of stock before our systems have caught up. If this has happened, we will notify you within 3 working days and advise you of an approximate delivery date for when the item will come back into stock.

Card payments - your card will not be charged for the cancelled item and any pending funds released within 10 working days.

PayPal payments - a refund will be processed for the cancelled item.

Klarna payments - your Klarna account will be adjusted to reflect the cancelled item.