Delivery Information

Standard Delivery - £3.95

• Delivery within 3-5 days
• Delivery is Monday - Saturday (excl. Public Holidays)
• Orders will be delivered by Hermes couriers on a fully tracked delivery service.

Next Day Delivery - £6.95

• Delivered next working day (Order by 7pm for next working day delivery - Monday to Friday, or order by 5pm Sunday)
• Delivery is Monday - Saturday (excl. Public Holidays)
• UK mainland only*

Please note; if you order on a Saturday, your order will be delivered on the Monday of that following week.

* Exception postcodes for next day delivery are as follows we will accept your order however delivery is a 2 day service and off shore is dependant on service in place:
AB ALL POSTCODES, BT ALL POSTCODES, FK 17-21,G 83, GY 9, HS1-9, IM ALL POSTCODES, IV ALL POSTCODES, KA 27, KA 28, KW 0-14, KW 15-17, PA20-78, PH2, PH 15-18, PH 19-29, PH 1—29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE ALL POSTCODES.

Premium Next Day Delivery £9.95

• Delivered next working day before 12pm
• Next working day by 12pm (Order by 7pm for next working day delivery - Monday to Friday, or order by 5pm Sunday)
• Delivery is Monday - Saturday (excl. Public Holidays)
• UK mainland only*

Please note; if you order on a Saturday, your order will be delivered on the Monday of that following week.

* Exception postcodes for next day delivery are as follows we will accept your order however delivery is a 2 day service and off shore is dependant on service in place:
AB ALL POSTCODES, BT ALL POSTCODES, FK 17-21,G 83, GY 9, HS1-9, IM ALL POSTCODES, IV ALL POSTCODES, KA 27, KA 28, KW 0-14, KW 15-17, PA20-78, PH2, PH 15-18, PH 19-29, PH 1—29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE ALL POSTCODES.

Delivery to Ireland

For orders to Ireland, please visit www.craghoppers.com/eu/

Delivery to European Union

For orders to the European Union, please visit www.craghoppers.com/eu/

Delivery to Scandinavia

For orders to Scandinavia, please visit www.craghoppers.com/eu/

Delivery to Channel Islands

• Delivery is Monday - Saturday (excl. Public Holidays)
• Delivery is Monday - Saturday (excl. Public Holidays)

Channel Islands - £8.50

Delivery within 5 days from dispatch

Guernsey, Jersey

International Delivery

• Delivery is Monday - Saturday (excl. Public Holidays)
• Delivery is Monday - Saturday (excl. Public Holidays)

Rest of World - £20.00

Delivery within 5-10 working days from dispatch

Australia, Brazil, Canada, Chile, China, French Southern Territories, Gibraltar, Hong Kong, India, Japan, Malaysia, Mexico, New Zealand, Saudi Arabia, Singapore, South Africa, Sri Lanka, UAE

Upon despatch from our warehouse you will be sent an email containing your tracking information. With this link you will be able to view the status of your parcel.

Unfortunately we are unable to deliver to PO boxes.

Custom & Duties

As all orders are shipped directly from the UK, you may have to pay customer fees when your parcel reaches the country you live in. You are responsible for any import duties, customs and local sales taxes, plus you'll need to pay these fees to release your order from customs.

We don't have any control over customs and import tax, therefore, we cannot tell you exactly how much you will be charged as this varies widely depending on the country you live in. For example, the threshold of goods in Canada is $20CAD.

Any goods with a value above the threshold amount will be charged import fees, so we recommend getting in touch with your local customs office for more information before placing your order if you require further information.

Hermes Parcel Shop - £4.95
Delivery to a Hermes Parcel shop store in 2 working days :

• Delivered in 2 workings if ordered by 5pm to a Hermes Parcel shop of your choice
• Delivery is Monday - Saturday (excl. Public Holidays)
• Over 5,000 Hermes Parcel shops nationwide
• UK mainland only
• For your clarity on the delivery information at basket there is a clear date message for delivery.

How long will it take for my parcel to arrive?

A Hermes parcel shop delivery will arrive in your chosen store in 2 working days.

Can you advise a time that it will arrive?

Unfortunately a specific time of arrival cannot be given. You will receive an update when it is available. So please remember to enter your email correctly at point of order and mobile number.

Are there any locations that you cannot deliver to my Hermes store?

Please find detailed below the areas that currently Hermes is unable to deliver to Republic of Ireland , Isle of Man Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit https://www.myhermes.co.uk/parcelshop-finder.html and enter your postcode.

When are the Hermes parcel shop stores open?

Most Parcel shop locations are open late seven days a week so you can pick up your delivery at a convenient time and place that suits you.

What happens if i’m out when my parcel is delivered?

If your delivery has been attempted by our courier Hermes, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

What happens if I have a problem with delivery?

If your delivery has been attempted by our courier Hermes, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

What if I want my parcel delivered to an alternative address?

If you would like to send the parcel to an alternative address, then please fill in address details at the order stage.

Please note: Once an order has been processed the delivery address for that order cannot be changed.

I have received a parcel but some of the order is missing?

We try our level best to send orders out in one delivery, but sometimes orders are split and sent in two, don't worry you will not be charged for the additional delivery. Please check the despatch note.

My despatch note says I should have received my whole order but some of the order is missing. What should I do?

Please call the customer service team who are always happy to help on 0161 866 0583. We are available from 8am-8pm Monday to Friday.

How can I cancel my whole order?

If you are in the European Union and you can cancel your order within fourteen days after the day you get your goods, you must cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

You need to notify us within the 14 day cancellation period via written communication to comply. We accept email communication as notification. Please use this link if you wish and fill in relevant details. www.craghoppers.com/cancellation-form

If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations however if you only cancel part of your order this will not apply (although you still have 28 days to return your goods and receive a refund for the cost of the goods).