DELIVERY INFORMATION

If your question isn’t answered in this section, then please either click here to send us your query at any time or call our customer service team on 0161 866 0583, we’re always happy to help.


UK Standard Delivery

Within 4-7 Working Days from dispatch

£3.95

Standard delivery is just £3.95. This is available Monday to Saturday, excluding public holidays.
You will have your order delivered by Hermes couriers on a fully tracked delivery service.
We also offer an SMS text service to keep track of your delivery via your mobile please just enter your mobile number in the billing address section at checkout.

Please note, express delivery is not available during our sale period.

Express Delivery

Next working day when you order by 8pm (Mon- Fri)

£6.95

Express delivery is only available on UK mainland* orders. We can deliver the next working day if order is placed Monday to Friday before 8pm. If you order on a Saturday or Sunday and select express service your order will be delivered on the Tuesday of that following week.* Exception postcodes for next day delivery are as follows we will accept your order however delivery is a minimum 2 day service and off shore is dependant on service in place we willl not refund the express charge if that is what you have selected: AB 31-35 , AB 36-38, AB 41-54, AB 55-56, FK 17-21, G83, GY9, HS1-9, IM ALL postcodes , IV ALL postcodes, KA27, KA28, KW0-14, KW15-17, PA20-78, PH2, PH15-18, PH 19-29, PH1-29, PH32-33, PH 45-48, PH30-31, PH34-44, PH49-99, TR21-25, ZE ALL postcodes.

PREMIUM EXPRESS DELIVERY

Next working day by 12 noon when you order by 8pm (Mon- Fri)

£9.95

Premium Express is only available on UK mainland* orders.
We can deliver the next working day by 12 noon if order is placed Monday to Friday before 8pm. If you order on a Saturday or Sunday and select Premium express service your order will be delivered on the Tuesday of that following week.

DELIVERY TO IRELAND & CHANNEL ISLANDS

Tracked Delivery is just £8.50 and we aim to deliver within 7-10 working days.

INTERNATIONAL DELIVERY

All international orders are charged at one price per delivery dependant on where you are in the world. The service is fully tracked and approximate country delivery timings are displayed below. At checkout please enter your address manually and select the correct country. Your international delivery cost will be displayed at checkout.

Important we are unable to deliver to PO boxes . If you enter these details we may still submit your order however we will not be able to deliver to these type of addresses due to our fully tracked service provider not accepting this type of order.

Zone A £12.50
Austria, Belgium, France, Finland, Germany, Hungary, Italy, Luxembourg, Malta, Netherlands, Spain, Sweden, Balearics and Canary Islands.
Delivery within 5 working days from despatch
Zone B £15.00
Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Greece, Latvia, Lithuania, Poland, Portugal, Slovak Republic, Slovenia, Switzerland and the USA.
Delivery within 7 working days from despatch
Zone C £20.00
Rest of the World.
Delivery within 5-10 working days from despatch

Upon despatch from our warehouse you will be sent an e-mail containing your tracking information.
With this link you will be able to view the status of your parcel.

CLICK & COLLECTPLUS

Now Available at Over 5,500 Collect+ Locations

We can deliver within 4 working days to over 5500 Collect+ stores in the UK for just £3.95. The order must be placed by 3.30pm Monday to Friday. When collecting your parcel from the CollectPlus stores you will require ID, signiture and the CollectPlus barcode you receive will be required to collect your order. Click and collect is only available on UK main land * orders.

The postcodes below deliver within minimum of 2 working days:

All AB postcodes- DD8 to DD11, JE1-JE99, PA20 to PA40, PH49 to PH50,IV1 to IV23,IV25 to IV27,IV30 to IV32, IV36, IV52 to IV54, HS9 to HS99, PA41 to PA49, PA60 PA61 to PA75,PA76 to PA78, PH2, PH41, PH42 to PH44, PH19 to PH26, PH30 to PH41, KW1 to KW3, KW5 to KW14, HS1 to HS8, IV41 to IV51, IV55 to IV56 ,KA27 to KA28, BT1 to BT99.

Click and Collect is unavailable in Republic of Ireland, Isle of Man, Shetland, Orkney, Scilly Isles, Channel Islands and BFPO locations.

Not going to be home? From newsagents to petrol stations and - even train stations, CollectPlus has over 5,500 safe and secure delivery locations for your parcels. To find your nearest one, simply visit www.collectplus.co.uk and enter your postcode. Most CollectPlus locations are open late seven days a week so you can pick up your delivery at a time and place that suits you.

HOW COLLECTPLUS DELIVERY WORKS

1. At checkout select CollectPlus as your delivery option and choose your nearest shop or pick-up location.

2. When your parcel arrives at your chosen CollectPlus location, you'll receive an email or text to say that it's ready for collection. Your message will contain a barcode, please bring this code along with some ID to collect your parcel.

3. Collect your parcel when it's convenient to. You'll receive reminder messages but if you don't collect it after 10 days, it will be returned to Craghoppers.

COLLECTPLUS FAQ'S

WHAT HAPPENS IF I'M OUT WHEN MY PARCEL IS DELIVERED?

If your delivery has been attempted by our courier Hermes, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

HOW MUCH WILL A COLLECTPLUS DELIVERY COST?

CollectPlus costs £3.95 on all orders.

HOW LONG WILL IT TAKE FOR MY PARCEL TO ARRIVE?

A CollectPlus delivery will arrive in your chosen store within 4 working days. So if you place your order Monday to Friday before 3.30pm it will be delivered within 4 working days to the store of your choice. Note that if ordered Saturday or Sunday it will not be delivered till the following Tuesday. You will receive confirmation from collect+ via email and or SMS once your parcel is available for collection. This will include your unique collection code. So it is important at checkout to enter a valid telephone number or email address.

CAN YOU ADVISE A TIME THAT IT WILL ARRIVE?

Unfortunately a specific time of arrival cannot be given. You will receive an update when it is available to collect.

ARE THERE ANY LOCATIONS YOU CANNOT DELIVER TO A COLLECTPLUS STORE?

Please find detailed below the areas that currently collect + is unable to deliver to Republic of Ireland , Isle of Man Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit www.collectplus.co.uk and enter your postcode.

FAQ'S

WHAT HAPPENS IF I'M OUT WHEN MY PARCEL IS DELIVERED?

If your delivery has been attempted by our courier Hermes, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

WHAT IF I HAVE A PROBLEM WITH DELIVERY?

If you have any problem with a delivery, or require the tracking information, please click here to send us your query at any time.
Alternatively you can call our Customer Service team who are always happy to help on 0161 866 0583.
We are available from 8am-8pm Monday to Friday.
Please Note: We do not make any reductions on our prices when supplying to non EU Countries.

WHAT IF I WANT MY PARCEL DELIVERED TO AN ALTERNATIVE ADDRESS?

If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Please note: Once an order has been processed the delivery address for that order cannot be changed.
If you have any problems with a delivery, or require the tracking information, please click here to send us your query at any time.
Alternatively, you can call our customer services team who are always happy to help on 0161 866 0583.
We are available from 8am-8pm Monday to Friday.

I HAVE RECEIVED A PARCEL BUT SOME OF THE ORDER IS MISSING?

We try our level best to send orders out in one delivery, but sometimes orders are split and sent in two, don't worry you will not be charged for the additional delivery. Please check the despatch note.

MY DESPATCH NOTE SAYS I SHOULD HAVE RECEIVED MY WHOLE ORDER BUT SOME OF THE ORDER IS MISSING. WHAT SHOULD I DO?

Please call the customer service team who are always happy to help on 0161 866 0583. We are available from 8am-8pm Monday to Friday.

HOW TO CANCEL YOUR WHOLE ORDER

If you are in the European Union and you can cancel your order within fourteen days after the day you get your goods, you must cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. We accept email communication as notification. Please use this link if you wish and fill in relevant details. https://www.craghoppers.com/cancellation-form
If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations however if you only cancel part of your order this will not apply (although you still have 28 days to return your goods and receive a refund for the cost of the goods).