Standard Delivery - £3.95

• Delivery within 4-6 days
• Delivery is Monday - Saturday (excl. Public Holidays)
• Orders will be delivered by Hermes couriers on a fully tracked delivery service.

Next Day Delivery - £6.95

• Delivered next working day (must order before 7pm Mon - Fri)
• Delivery is Monday - Saturday (excl. Public Holidays)
• UK mainland only*

Please note; if you order on a Saturday/ Sunday, your order will be delivered on the Tuesday of that following week.

* Exception postcodes for next day delivery are as follows we will accept your order however delivery is a 2 day service and off shore is dependant on service in place:
AB ALL POSTCODES, BT ALL POSTCODES, FK 17-21,G 83, GY 9, HS1-9, IM ALL POSTCODES, IV ALL POSTCODES, KA 27, KA 28, KW 0-14, KW 15-17, PA20-78, PH2, PH 15-18, PH 19-29, PH 1—29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE ALL POSTCODES.

Premium Next Day Delivery £9.95

• Delivered next working day before 12pm
• Next working day by 12 noon when you order by 7pm (Mon- Fri)
• Delivery is Monday - Saturday (excl. Public Holidays)
• UK mainland only*

Please note; if you order on a Saturday/ Sunday, your order will be delivered on the Tuesday of that following week.

* Exception postcodes for next day delivery are as follows we will accept your order however delivery is a 2 day service and off shore is dependant on service in place:
AB ALL POSTCODES, BT ALL POSTCODES, FK 17-21,G 83, GY 9, HS1-9, IM ALL POSTCODES, IV ALL POSTCODES, KA 27, KA 28, KW 0-14, KW 15-17, PA20-78, PH2, PH 15-18, PH 19-29, PH 1—29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE ALL POSTCODES.

Delivery to Ireland & Channel Islands - £8.50

• Delivered within 7-10 days
• Delivery is Monday - Saturday (excl. Public Holidays)

International Delivery - From £12.50

• Delivery within 5-10 working days
• Delivery is Monday - Saturday (excl. Public Holidays)
• Delivery is Monday - Saturday (excl. Public Holidays)

Upon despatch from our warehouse you will be sent an e-mail containing your tracking information. With this link you will be able to view the status of your parcel.

Unfortunately we are unable to deliver to PO boxes.

• Delivered within 2 working days to a CollectPlus store of your choice
• Delivery is Monday - Saturday (excl. Public Holidays)
• Over 7,000 CollectPlus stores nationwide
• UK mainland only

How long will it take for my parcel to arrive?

A CollectPlus delivery will arrive in your chosen store within 2 working days. So if you place your order Monday to Friday before 3.30pm it will be delivered within 2 working days to the store of your choice.

Can you advise a time that it will arrive?

Unfortunately a specific time of arrival cannot be given. You will receive an update when it is available to collect.

Are there any locations that you cannot deliver to a CollectPlus store?

Please find detailed below the areas that currently collect + is unable to deliver to Republic of Ireland , Isle of Man Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit www.collectplus.co.uk and enter your postcode.

When are the CollectPlus stores open?

Most CollectPlus locations are open late seven days a week so you can pick up your delivery at a convenient time and place that suits you.

What happens if i’m out when my parcel is delivered?

If your delivery has been attempted by our courier Hermes, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

What happens if I have a problem with delivery?

If your delivery has been attempted by our courier Hermes, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

What if I want my parcel delivered to an alternative address?

If you would like to send the parcel to an alternative address, then please fill in address details at the order stage.

Please note: Once an order has been processed the delivery address for that order cannot be changed.

I have received a parcel but some of the order is missing?

We try our level best to send orders out in one delivery, but sometimes orders are split and sent in two, don't worry you will not be charged for the additional delivery. Please check the despatch note.

My despatch note says I should have received my whole order but some of the order is missing. What should I do?

Please call the customer service team who are always happy to help on 0161 866 0583. We are available from 8am-8pm Monday to Friday.

How can I cancel my whole order?

If you are in the European Union and you can cancel your order within fourteen days after the day you get your goods, you must cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

You need to notify us within the 14 day cancellation period via written communication to comply. We accept email communication as notification. Please use this link if you wish and fill in relevant details. www.craghoppers.com/cancellation-form

If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations however if you only cancel part of your order this will not apply (although you still have 28 days to return your goods and receive a refund for the cost of the goods).