Guaranteed For Life
At Craghoppers, we are so proud of the quality of our garments; we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item. We do not offer monetary refunds for items that are bought from a stockist.
Our dedicated Customer Service team will arrange for the item to be replaced for a like item. If you have an item and we do not have the same in stock we will replace with what we consider a ‘like for like’ replacement from the current season.
If you have purchased your item from a third party retailer the guarantee is with them for the first 12 months and a proof of purchase needs to be provided so that they can offer an appropriate solution. The Guarantee for Life does not cover abnormal wear and tear, misuse or accidental damage (go easy taunting that pride of lions). We will request photos of the item to assess prior to any decision being made regarding our life time guarantee.
Please note: Our Luggage and Footwear collections are covered by the following warranties:
Luggage: 5 Years from date of purchase: You will require proof of purchase and assessment from the dedicated customer service team.
Footwear: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.
Walking Poles: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.
SIMPLY FILL OUT YOUR DETAILS TO REGISTER YOUR GUARANTEE FOR LIFE