Returns Information

If you are in any way dissatisfied with the goods you have ordered, we will offer you a full refund provided that you return the goods to us unused and with original labels and packaging. Proof of purchase within the last 28 days is also required.

We can only accept returns of goods purchased via www.craghoppers.com or through our catalogue. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.

If you're looking for information on our Lifetime Guarantee, please click here.

Return With Hermes

Arrange collection from your home or drop the parcel off at a nearby Hermes location.

Choose from over 3,000 local stores, open late 7 days a week.

Please note: You cannot return a parcel via Hermes to your local Craghoppers store.

How to return:

  • Fill out the returns section on the front of your delivery note.
  • Package the parcel securely with the delivery note inside, making sure you're removed the original address label.
  • Arrange a collection from your home or drop your parcel off at a nearby Hermes location by clicking this link: https://craghoppers.intelligentreturns.net/main/landing

Please note: You'll need access to a printer to print off your returns label.

Find your nearest Hermes drop-off location by clicking here.

Track the progress of your return here.

Return Items By Post

If you choose to post your goods then please send them to this address:

  • Craghoppers Ltd
  • Pioneer Point
  • Poole Hall Road
  • Ellesmere Port
  • CH66 1ST

Please note: When sending a return by post, the parcel and postage cost are your responsibility. We recommend that you request a ‘Proof of Posting' certificate from your local Post Office free of charge.

When will I received my refund?

You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.

If you have any questions, don't hesitate to give us a call on 0161 866 0583 or click here to send us your query at any time.

Returning Faulty Items

If you've experienced a fault with one of your items please get in touch with our Customer Services team by phone or email prior to returning your goods. If you do not contact us in advance you will be responsible for the costs of your return and we may not be able to process the return.

Exchanges

If you wish to have the item exchanged we will still refund your card in full and then contact you to confirm that we have the replacement item available retaking payment once the item is confirmed and despatch the goods to you with no postage charge.

Please note: Returns can occasionally take up to 14 days. You will receive an email from a member of our Customer Service team once the return refund has been processed for you.

Got a query? Please don't hesitate to give us a call on 0161 866 0583 between 8am - 8pm Monday - Friday or 10am - 4pm Saturday - Sunday.

Cancellations

For information on cancellations please click here.