Dear Customer,
Following the closure of our warehouse, we’ve now made the decision to re-open following all government advice and guidance.
We’ve put additional safety measures in place to ensure that all our colleagues in the warehouse are protected and able to socially distance themselves.
Our already high standards of hygiene have been increased with more cleaning stations throughout the building.
All working and communal spaces have been adapted to adhere to the governments social distancing guidelines.
The health and wellbeing of our colleagues at this time is our number one priority and we’d like to re-iterate that we’re doing everything in our power to ensure that they are working in a clean and safe environment.
We also want to provide all our customers with a moment of escapism so, we’re doing all we can to keep Craghoppers open.
Stay safe,
Craghoppers
Delivery Information
Due to a reduced workforce, we’ve had to alter our delivery methods. Delivery methods are as follows:
Standard Delivery: 5-7 working days
Returns Information
We have extended our return time frame to 60 days during this Government advised isolation period.
You can return your unwanted items as normal here: https://craghoppers.intelligentreturns.net/main/landing
Store Information
It is with heavy heart that we’ve had to temporarily close all our stores.
We’ll update you with information about our store openings inline with government recommendations.
If you’ve used our Click & Collect service and are yet to pick up your items, please contact our customer service team to arrange home delivery.
FAQ’s
Unfortunately we have had to close all our stores in the interest of our staff and the public's safety.
Can I still order online?
Yes, you can order online.
Can I still contact you with queries?
You are able to contact us via email or by clicking ‘Chat with us’ in the bottom right hand of the screen when available. Click here for more information
How can I return a product?
We have extended our return time frame to 60 days during this Government advised isolation period.
You can return your unwanted items as normal here: https://craghoppers.intelligentreturns.net/main/landing
Have you extended your returns policy?
We have extended our return time frame to 60 days during this Government advised isolation period.