Free Repairs for our Valued Craghoppers Customers

Here at Craghoppers, as part of our Mindfully Made Campaign, we are working with the Timpson Group to offer our consumers free repairs to their beloved Craghoppers gear.

We are proud of our Guarantee for Life promise and delighted to have partnered the Timpson Group – the UK’s largest branch network of Repairs and Alterations, Dry Cleaning and Laundry - to bring you this service. We are very confident that our products are built to last, but there can always be an exception and we want to make sure that we offer the very best service to ensure that you are not kept away from your adventures for too long!

So if the unthinkable happens and you need to replace a button, Velcro or zip, then please follow the instructions below.

How does it work?

If your Craghoppers kit needs a new button, Velcro or zip, simply contact our customer services team through the website using this link:

Customer Service Team

They will assess your requirements and issue you with a voucher(s)* for the service. Please note that you will need to send a photo of the garment highlighting the repair to receive your voucher(s).

What happens next?

You can find your nearest branch by using the handy Branch Finder on the website:

Take your voucher(s) and item to your preferred location. Don’t worry if they don’t do repairs on site, you can still drop off and pick up from there. Timpson will deal with the rest and you will then receive a text when it is ready to collect.

Then you will be able to love your Craghoppers kit for many more years to come!

Please note that if we are unable to offer a repair we will of course support your Craghoppers product under our Guaranteed For Life policy.

*Terms & Conditions: A maximum of 6 vouchers will be issued for any one garment.