You can view and track your order by logging into your account. We will also email you with your tracking link upon despatch. If you have not heard from us within 48 hours of placing your order, please contact us.

If your delivery has been attempted by one of our couriers, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

Delivery to one of our stores is free of charge and can be selected at checkout. Please select the Click and Collect option and simply enter your postcode to find your nearest store.

As we aim to despatch your parcel as quickly as possible we are unfortunately unable to cancel or amend your order once it has been placed. For more help on how to return an unwanted order, please see how to Arrange a Return or contact us.

If you have any problem with a delivery or require the tracking information, please contact us.

If there are any items missing from your parcel and you have not received an email to inform you of a stock cancellation, please contact us.

Yes! You can arrange a free of charge drop-off return with Parcel Connect. Please click here and follow the instructions.

Simply complete the returns form included in your parcel* then click here and follow the instructions. If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

Simply complete the returns form included in your parcel* then click here and follow the instructions. If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

We're sorry if you have received a faulty item - please contact us to arrange a full refund.

If your item was discounted using a promo code, you will be refunded the price paid after discount for that specific product.

You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed. If you have not received your refund after 14 days of returning your item, please contact us.

For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days.
If paying by PayPal, a refund will be processed for the cancelled item within 48 hours.

If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to any of our stores with your receipt or proof of purchase within 30 days.

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

Please click here to notify us and fill in all relevant details

We accept Visa, MasterCard and PayPal. Unfortunately we are unable to accept Maestro & American Express. Payment will only be taken once your order has been dispatched if using a debit or credit card.

If you have a promotional discount code this will need to be entered in the basket page just prior to check out. If you have forgotten to enter your promotional code please contact us using the live chat facility and a member of the team will assist.

"If you are having trouble getting the discount to apply to your basket total, make sure you’ve input the correct code, taking note of upper and lower case characters. Some of our promotional codes can only be used on applicable items, so please double check the T&C's. Discount codes need to be added to basket for discount to apply. Only one discount code can be used at one time and they can not be used in conjunction with multi-buys. If you are still unable to apply your code, please contact us. "

If your item was discounted using a promo code, you will be refunded the price paid after discount for that specific product.

If any of our products are more expensive online than in one of our Craghoppers stores, please get in touch to discuss a price match with our team.

At Craghoppers, we are so proud of the quality of our garments; we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item. We do not offer monetary refunds for items that are bought from a stockist.

Our dedicated Customer Service team will arrange for the item to be replaced for a like item. If you have an item and we do not have the same in stock we will replace with what we consider a ‘like for like’ replacement from the current season.

If you have purchased your item from a third party retailer the guarantee is with them for the first 12 months and a proof of purchase needs to be provided so that they can offer an appropriate solution. The Guarantee for Life does not cover abnormal wear and tear, misuse or accidental damage (go easy taunting that pride of lions). We will request photos of the item to assess prior to any decision being made regarding our life time guarantee.

Please note our Luggage and Footwear collections are covered by the following warranties:

• Luggage: 5 Years from date of purchase: You will require proof of purchase and assessment from the dedicated customer service team.
• Footwear: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.
• Walking Poles: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.

Our footwear range has a standard fitting but if you need any advice with sizing, please contact us.

If any of our products are more expensive online than in one of our Craghoppers stores, please get in touch to discuss a price match with our team.

All of our products have a link to our size guide to help you choose the perfect size. If you need any advice you can also contact us.

Our SolarShield fabric technology provides select styles with UPF 40+ protection from harmful UV rays. Sun-protection is given by a combination of 3 things, the density of the fabric construction, the type of yarns used and its colour.

Select styles are made with our AquaDry technology which is a combination of waterproof and breathable coating and fabrics for a guaranteed level of protection and comfort. The outer face is treated with a DWR (Durable Water Repellent) finish to help keep the outer fabric drier for longer.

Our warmth rating system is designed to explain the insulating properties of our men’s insulated jackets and women’s insulated jackets, when worn as part of a technical layering system. The ratings range from 1 (regular) to 3 (optimum for extreme conditions) and can be viewed here.