Care, Repair & Guaranteed for life
At Craghoppers, we want you to get the most from your clothing so that you can enjoy your adventures more. We also want to be more considerate towards the planet and ensure that, collectively, we try to minimise our impact on the environment. So, whether that is reducing the number of times you wash a garment and keeping to a low temperature or getting that extra wear out of a jacket by having the zip repaired – we have got your back!
Care for your clothing
and for your planet
At Craghoppers, our travel and outdoor wear is mindfully made, built to last and designed for minimum maintenance: perfect for the rough and tumble of the trail.
You’ll probably be as keen as we are to spend more time adventuring and less time doing the laundry – especially if it also means using our planet’s precious resources more responsibly.
By following a few our simple care instructions, you’ll get more wear out of your clothing while doing your bit to conserve energy and water, reducing climate impact.
Wash at 30ºc
Wash your Craghoppers gear in cool or warm water – max 30°C – preferably with a mild biodegradable laundry soap or laundry egg. Don’t use bleach or fabric softener and close all fasten ings (including hook-and-eye strips) to prevent rubbing and excess wear.
Only wash clothing when absolutely necessary: a bit of dirt is a badge of honour! Brush off mud and clean splashes with a sponge rather than putting your garments through a full machine wash. You’ll conserve water and reduce wear and tear.
Put away your iron
As long as you smooth and fold your Craghoppers gear before storing it, you’ll have no need to wield the iron. Which means you can do your bit for energy conservation without lifting a finger!
Drying your kit
Dry your garments on a clothesline or airer, where possible. Line drying saves energy, reduces environmental impact and prevents fading. Only use a tumble dryer as a last resort – for as short a time as necessary and on a low heat setting.
Craghoppers everyday outdoor wear doesn’t need dry cleaning – so give it a miss and splash your cash on more pleasurable pursuits!
Filter out fibres
When clothes are washed, they shed microfibres which end up in our drains and waterways. You can limit the release of these particles by popping garments into a filter bag before placing them in the washing machine – it’s a simple and effective way to make a big difference.
Re-proof – occasionally
If your waterproof outdoor wear has a durable water-resistant (DWR) finish, you’ll need to replenish it when water droplets stop ‘beading’ on the fabric’s surface. Use Craghoppers’ spray-on or wash-in re-proofer when necessary – usually no more than once a year (depending on how often the item is worn).
Free repairs for our valued Craghoppers customers.
Here at Craghoppers, as part of our Mindfully MadeCampaign, we are working with the Timpson Groupto offer our consumers free repairs to their belovedCraghoppers gear.
We are proud of our Guarantee for Life promise anddelighted to have partnered the Timpson Group –the UK’s largest branch network of Repairs andAlterations, Dry Cleaning and Laundry - to bring you this service. We are very confident that our productsare built to last, but there can always be an exception and we want to make sure that we offer the very best service to ensure that you are not kept away from your adventures for too long!
So if the unthinkable happens and you need to replace a button, Velcro or zip, then please follow the instructions below.
If your Craghoppers kit needs a new button, hook & loopfastening or zip, simply contact our customer servicesteam through the website using this link:Customer Service Team
They will assess your requirements and issue you with a voucher(s)* for the service. Please note that you will need to send a photo of the garment highlighting the repair to receive your voucher(s).
You can find your nearest branch by using the handy Branch Finder on the website:www.timpson.co.uk www.johnsoncleaners.com
Take your voucher(s) and item to your preferred location. Don’t worry if they don’t do repairs on site, you can still drop off and pick up from there. Timpson will deal with the rest and you will then receive a text when it is ready to collect.
Then you will be able to love your Craghoppers kit for many more years to come!
Please note that if we are unable to offer a repair we will of course support your Craghoppers product under our Guaranteed For Life policy.
*Terms & Conditions: A maximum of 6 vouchers will be issued for any one garment.
Guarantee for life
We are so proud of the quality of our garments that weoffer a Guarantee for Life on all clothing.
What do I need to do?
Just register your garment with us here:Register my garment
You will need to keep your proof of purchase.
Our dedicated Customer Service team will arrange for the item to be replaced for the same style. But if we do not have the same in stock, we will replace it with a ‘like for like’ replacement from the current season.
Please note that we do not offer monetary refunds for items that are bought from a stockist.
The Guarantee for Life does not cover abnormal wear and tear, misuse or accidental damage, so go easy taunting that pride of lions!
We will request photos of the item to assess prior to any decision being made.
Third party purchases
If you have purchased your item from a third-party retailer, the guarantee is with them for the first 12 months and a proof of purchase needs to be provided so that they can offer an appropriate solution.
What happens if something goes wrong with my luggage?
Luggage is guaranteed for 5 Years from date of purchase. You will require a proof of purchase and assessment from the dedicated customer service team.
What about footwear?
Footwear is guaranteed for 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.
And walking poles?
Walking Poles are guaranteed for 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.